Terms and Conditions for PracSuite AI Last Updated: 1 September, 2024
This agreement is a contract between the customer (you) and Smartsoft Pty Ltd ABN 67 008 110 558 (Smartsoft).
If you do not understand these terms and conditions or you have any questions, please contact us on 1800 18 18 20
Additional Subscription Information
1. The monthly fee is exclusive of GST. 2. The AI Clinical Notes & Letter Writing functionality requires a current PracSuite Practitioner subscription. 3. Each subscription is for one practitioner and allows only one AI session at a time. If additional practitioners require access to this functionality, separate subscriptions are required for each practitioner. 4. You can enable or disable this feature for a practitioner in PracSuite. Your charge for this feature begins when you activate it on this page: https://app.pracsuite.com/settings/pracsuiteaccount/ai. Similarly, disabling the feature will end your subscription. 5. If you start your service partway through the month, you will be billed at the beginning of the next month. the first invoice will include a prorated charge for the initial month, based on the remaining says, as well as the full subscription fee for the upcoming month. Subscription fees are billed monthly in advance, with charges applied at the start of each billing cycle. 6. You can cancel anytime by disabling the feature for the practitioner in PracSuite. You won’t be billed for future months, but any unused time in the current month will remain active until the end of that billing period.
Fair Use Policy for Practitioner AI
Our AI service is designed to provide valuable tools and features for your practice, with pricing based on typical usage patterns. To ensure we can continue to deliver a high-quality service to all users, we've set out guidelines for what constitutes fair use of the AI functionality.
What is Fair Use?
Fair use means using our AI features in a way that aligns with the expected usage for most users. The monthly price is set based on what we consider to be "typical use" for health practitioners using these features.
What is Considered Excessive Use?
Excessive use refers to using the AI service in a way that significantly exceeds the typical usage for which the pricing is intended. This might include:
What Happens if You Exceed Fair Use?
If we detect that your usage significantly exceeds expected levels, we may reach out to review your account and explore options, such as adjusting your usage, applying custom pricing, or, if needed, limiting or discontinuing the service.
Why Do We Have This Policy?
By maintaining fair use across all users, we can keep prices reasonable and ensure the AI system runs efficiently for everyone. |