Help from the PracSuite Team
At Smartsoft, we believe that professional support should not be an option when running systems that are critical to your business; it's a necessity.
Professional support
PracSuite Knowledge Base
Knowledge base and articles written by our professional team to help you make the most of your PracSuite System.
Open a support case
Open a support case with Smartsoft and a member of our helpdesk, technical or business care team will contact you shortly. Most cases are responded to within 30 minutes during our business hours.
Contact our helpdesk
For urgent matters or when you just have to speak to us now, please call the Smartsoft team directly on our free call number.
Contact Australia
Free Call
1800 18 18 20
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+61 8 8361 2666
Contact NewZealand
New Zealand (Auckland)
+64 9887 0580
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+65 3106 4630

Opening Hours

Monday - Friday:
9:00 AM - 5:00 PM
(Australian Central Standard Time)
Excluding Public Holidays
It is 3:50 AM (ACST) on 1 January 2021
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Live chat
Sign into PracSuite to live chat with the helpdesk team and get answers directly from within PracSuite.
How can I help you?
Is it possible to create a task for my admin team to remind them to call a patient?
You sure can. Please find step by step instructions here.
Thank you for your support, that worked!
Happy to help! You can also run the Tasks Report to view any outstanding tasks and ensure that they are completed on time.
Amazing, thanks!

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